Shipping and Cancellation

SHIPPING
Your delivery address should be serviceable by our logistics partner.
In case your order cannot be serviced, you will receive an email from our customer service team within 7 days of placing the order. 

If you don’t receive your order within 7-10 working days, please email us your order number at mama@mamarill.com

Cash On Delivery Policy

• If you opt for COD, you will have to pay the order amount to our courier partners when the package is delivered to you.
• You are requested to pay in cash only. Do not accept cheque, demand draft or online payment for COD orders.
• You are requested not to pay for any additional charges to the courier staff. Your invoice amount is inclusive of all charges.

CANCELLATION
Orders once shipped cannot be cancelled. For exceptional circumstances write to us at mama@mamarill.com at the earliest.
Our customer service team will guide you.

Returns and Refunds

If for any reason, you would want to return or exchange the product, here’s all you need to know:

• To initiate your returns or exchange drop us an email on mama@mamarill.com with your Order ID and Phone number. To fasten the process please send us photos of the unused clothing with tags intact in the clear packaging that every product is packed in. Keep the receipts and tags on! No take-backs if they’re off 
• We usually respond within 48 hours so please wait to hear from us
• We will initiate a return/exchange pickup, you can expect further communication via email
• Please send the product(s) back to us in its original condition
• You’ve got 10 days to exchange the product
• There will be no exchange or refund on items bought during sale.

P.S. If your shopping experience with us was not good, please write to us and tell us why, at mama@mamarill.com

We are committed to spread happiness through our clothes and services!